Support team answers your questions from Monday to Friday during office hours of European time. Replies to questions are given according to the existing queue. We apologize for any inconvenience regarding the replies of support team on weekends and public holidays.
Average response time:
Usually, we try to answer tickets within one business day, but it all depends on the complexity and the current load, so response time may be longer.
Before submitting the ticket.
- Please verify your purchase code before ticket opening
- Make sure that you you’re using the newest version of the theme
- Look through public tickets, perhaps the issue you’re having already happened and is resolved already
- Try to deactivate all the plugins except those that come in pack with the theme and try seeing whether the problem is stayed or went away
Thanks for purchasing our theme & have a nice day! :)