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  Public Ticket #1134003
Header not showing
Closed

Comments

  • MarjonvStijn started the conversation

    My header is missing for quite a while now.

    This is what I did:

    - I uploaded my header (1000x250 px, jpeg) at Appearance/customize/Header Image

    - At LEVELUP/Header I tried enable and disable (both didnt show the header).
    Other settings are: Header Layout (sticky)
    Full with header
     

    Why is my header not showing, did I miss something?

  •  94
    Amy Parker - support replied

    Hello,

    Please provide us with WP Dashboard login info in private answer to check the issue.

    Regards.


    LEVELUP Support

  •   MarjonvStijn replied privately
  •  94
    Amy Parker - support replied

    Hello,

    As I see you are using very old theme version 1.0.19, but the current one is 1.1.9. Please update the theme to the latest version. You can refer to the theme documentation about updating process here

    Regards.


    LEVELUP Support

  • MarjonvStijn replied

    Hi Amy,
    Thanks. I updated the theme but still the header is not showing.
    For now I added a single row with the image for the header as a background. I also uploaded this one at

    Appearance/customize/Header Image.

    I guess I'm still missing something.. :S


    Greetings,
    Marjon

  •  94
    Amy Parker - support replied

    Hello,

    Go to LEVELUP > Header > turn off "Disable Header Area?" option. Also open the page to edit and set "Inherit" for the "Header Area" option in Page Options section http://prntscr.com/ez465w

    Regards.


    LEVELUP Support

  •   MarjonvStijn replied privately
  •  94
    Amy Parker - support replied

    Hello,

    Please check your site now. Is that what you want to achieve? To change logo and header height edit the following settings in LEVELUP > Header http://prntscr.com/f100kd

    Regards.


    LEVELUP Support

  • MarjonvStijn replied

    Hello Amy,

    Thats exactly what I wanted. Thanks for all your great advice!!

    Greetings,
    Marjon


  •  94
    Amy Parker - support replied

    Hello Marjon,

    You are welcome.

    Regards.


    LEVELUP Support