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  Public Ticket #1259118
One page and multi page #id navi
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Comments

  •  2
    Tomasz started the conversation

    Hi Team,

    I have built a website with your theme that includes on page navigation as well as navigation from other pages.

    I use your navigation manual: 

    • in Menu items: /#anchorid1
    • in RowID: anchorid1

    but I have the following isseu:

    • If i navigate from other page's to specific section all works well.
    • But when i am on the page, and click on the custom link, the page scrolls to section and goes blanc. Remains blanc. untill i refresh the page...

    please advise.

  •  96
    Amy Parker - support replied

    Hello,

    Please provide us with WP Dashboard and FTP login credentials to the mentioned site in private answer to check the issue.

    Regards.


    LEVELUP Support

  •   Tomasz replied privately
  •  96
    Amy Parker - support replied

    Hello,

    Please take our apologies for delay in reply, it's due to ticksy maintenance issue.

    As I see you are using old theme and core plugin version. Please update them to the latest ones and after check one page navigation.

    You can refer to the theme documentation about updating process here

    Regards.


    LEVELUP Support

  •   Tomasz replied privately
  •  96
    Amy Parker - support replied

    Hello,

    Please check one page navigation now.

    Regards.


    LEVELUP Support

  •  2
    Tomasz replied

    Yes it Works! Thanks a lot for solving this issue!

    What exactly did you do? Was it something, wrong in the theme or did i do something wrong?

    Regards!

  •  96
    Amy Parker - support replied

    Hello,

    The problem was caused by transition function, so we added the exception in LEVELUP > General Settings > Page Transition http://prntscr.com/gb4xfp to make it work.

    Regards.


    LEVELUP Support

  •  2
    Tomasz replied

    Thank you for the explanation Amy!

    #1 Do I understand correctly that the next time i create a site this issue wille not occur? (since it was an exception)

    #2 Last issue is the logo: the logo image is set, yet the theme displays only the logo text. Could you kindly check? 

    I tried, changing the logo, clearing cache, but none wokred so far.

    Regards,

    Tomasz

  •  96
    Amy Parker - support replied

    Hello Tomasz,

    1. If you are going to create another site with the LEVELUP theme you need to add the exception manually as it won't apply automatically.

    2. I've checked the site and don't see the issue with logo displaying http://prntscr.com/gegou7

    Regards.


    LEVELUP Support