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  Public Ticket #1396625
WPBakery not loading after page update.
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  • danielburns started the conversation

    When I make a change using the backend WPBakery editor, then hit update, most of the time my page reloads without WPBakery. It will reload with the basic WordPress visual editor showing all the WPBakery shortcodes.

    I then need to reload the page 2 or 3 times to get the WPBakery to be on the page.

    This is a new website with only LevelUp and required plugins installed. No other outside plugins are present.

    Any idea what might be causing this? I do see that WPBakery needs to be updated to 5.4.5, but I am not able to update.

    Do you have this update?

  •  118
    Amy Parker - support replied

    Hello,

    Please update the theme to the version 1.1.20, where the latest version of WPBakery Page Builder plugin is included.

    Regards.


    LEVELUP Support

  • danielburns replied

    OK, I have updated everything, but this is still happening. Very frustrating. 

    Again, no additional plugins and all recommended performance increases have been made on my server.

  •  118
    Amy Parker - support replied

    Hello,

    Please provide us with WP Dashboard and FTP login credentials in private answer to check the issue.

    Regards.


    LEVELUP Support

  •   danielburns replied privately
  •   Amy Parker - support replied privately