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  Public Ticket #1567469
Missing stylesheet
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  • Minda started the conversation

    Hello,

    Baught your Level UP theme. During install something went wrong:

    Unpacking the package…

    Installing the theme…

    The package could not be installed. The theme is missing the style.css stylesheet.

    Theme installation failed.

    Please provide me with a theme zip installation archive with a proper style.css included.

    Thank you!

    Minda.


  • [deleted] replied

    Hello,

    Please provide us with WP Dashboard and FTP login credentials in private answer to check the issue with the theme installation.

    Regards.

  • Minda replied

    Hello,

    Thank you for a response. Actually I could give logins to WP admin area, but would not like to provide FTP login credentials as after that I will have to change them, and those logins are saved in other ftp programs of my colleagues, and so I will have to bother contacting them and that will cost me and my colleagues so time and, honestly speaking, because there are many files on the server of private matter, - it is simply just too much of hassle.

    Could I ask to provide me with the list of main issues and solutions I could check and solve this problem. The problem appears  to be recurring (I saw on Envato discussions, that I am not the first with this problem installing your theme), so there should be already practice to solve this problem, I hope. Also, its quite a first time I get such error after installing template baught on Envato, and best way for me, it would be simply to get updated your theme's ZIP archive with a proper stysheet, which I could install as any other theme.

    Please let me know how to solve this problem without providing you with FTP access to my server and will it be sufficient to give you WP admin login?

    Hope you will be able to help me.

    Will be waiting for your answer.

    Minda.

  • [deleted] replied

    Hello,

    Try to install the theme via FTP as described in the documentation http://puzzlerbox.com/levelup/documentation/General/Installation.html#chapter-3

    Otherwise you can create separate FTP account with access to the mentioned site folder only and provide us with the login details and also for WP Dashboard too.

    Regards.

  • Minda replied

    Thank you. That helped!

    Minda.

  • [deleted] replied

    You are welcome.

    Regards.