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  Public Ticket #1698522
Theme not functional on my shared hosting *error* memory execution time limit
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  • Adam Lawal started the conversation

    Hello,

    I cannot download demo import to use on my site due to execution time limit error which cannot be increased because my hosting is shared.

    I contacted my host company and told me it cannot be increased that i needed to get a VPS.

    Kindly help with this issue as the theme i bought will not be of use to me and i need to complete this project as soon as possible.

    please.

    Adam

  •  145
    Amy Parker - support replied

    Hello,

    Please note LEVELUP theme requirements are:

    • PHP 5.6 or higher
    • MySQL 5 or higher
    • max_execution_time 180
    • memory_limit 128M
    • post_max_size 32M
    • upload_max_filesize 32M
    • max_input_vars 5000 (If the large number of menu items is used)

    Your host should fit these requirements to provide correct theme functioning.

    Regards.

     


    LEVELUP Support

  • Adam Lawal replied

    My host dont support this requirement, can i get a refund to purchase another theme that doesnt require such high requirement values?

  •  145
    Amy Parker - support replied

    Hello,

    Could you please provide us with WP Dashboard, FTP and login credentials to connect to your database in private answer? Also specify which demo you want to import and we will check what can be done from our side. Thank you.

    Regards.


    LEVELUP Support