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  Public Ticket #2145454
WPBakery Page Builder Update
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  • healthathon started the conversation

    My wordpress installation says I need to update the WPBakery Page Builder Plugin that comes as part of your theme package. But whenever I try to update it, i get an error:

    [quote]

    The update process is starting. This process may take a while on some hosts, so please be patient.

    Enabling Maintenance mode…

    Updating Plugin WPBakery Page Builder (1/1)

    An error occurred while updating WPBakery Page Builder: To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?

    Disabling Maintenance mode…

    All updates have been completed.

    [/quote]

    From their support page they say that this can only be updated when you update it as part of your theme. Is this going to be done at any time?

    Also, how do I update your theme? I am currently using Levelup Ver 1.1.35 on WP 5.2.3

    Thanks so much

  •  105
    Alexander - support replied

    Hi,

    You need update WPBakery Page Builder from LEVELUP built-in package, or from "Appearance -> Install Plugins" section. We don't support automatic updates for plugins.

    Regards