I purchased VIM and imported demo content. None of the layouts/styles etc are being applied, etc. I've tried multiple imports, clearing my cache, checking on different browsers, platforms, etc with no success.
In addition, I am being asked to purchase an additional license for some plugin called "WP bakery Page builder". It was not made clear that it is an additional requirement for core functionality.
Hi, can you send a temporary administrator credentials for WordPress to see what the cause is. No additional licenses are needed, we use the extended license for the theme. It suggests the developer company to buy a separate personal license, but it is not necessary and unnecessary.
Can you provide your contact info? Obviously I am not going to provide admin level credentials on a public facing ticket system, that is a completely insane request.
Can you provide your contact info? Obviously I am not going to provide admin level credentials on a public facing ticket system, that is a completely insane request.
This is temporary login and pass that I would use to help you, it's standard procedure.
Awesome, thanks! I'd thought everything was installed + activated but apparently not. Might be good to mention this in the documentation or FAQ for the product.
I purchased VIM and imported demo content. None of the layouts/styles etc are being applied, etc. I've tried multiple imports, clearing my cache, checking on different browsers, platforms, etc with no success.
In addition, I am being asked to purchase an additional license for some plugin called "WP bakery Page builder". It was not made clear that it is an additional requirement for core functionality.
Existing site: http://ericmedine.com
Demo site: https://puzzlerbox.com/vim/home-pages/personal-portfolio/
Hi, can you send a temporary administrator credentials for WordPress to see what the cause is. No additional licenses are needed, we use the extended license for the theme. It suggests the developer company to buy a separate personal license, but it is not necessary and unnecessary.
Regards
Hello Alex, here's editor level credentials:
Name:
Ugh the ticket system randomly posts before completion. Sigh. I'll try this again.
Username:
TempUser
Email:
[email protected]
First Name:
Alexander
Last Name:
Support
Password: A0h5%OhOqWlTZ&!FT^uBs)rA
Let me know if this works.
Hi Eric, this is not admin, I do not see the topic or the other necessary sections, it is the user credentials to edit the content.
Attached files: screen.png
Can you provide your contact info? Obviously I am not going to provide admin level credentials on a public facing ticket system, that is a completely insane request.
As you can see all the VIM sidebar stuff is there
Attached files: wp-sidebar-vim1.jpg
Hi with this credentials I can no more log in to the wp-admin
Username: TempUser
Password: A0h5%OhOqWlTZ&!FT^uBs)rA
Can you provide your contact info? Obviously I am not going to provide admin level credentials on a public facing ticket system, that is a completely insane request.
This is temporary login and pass that I would use to help you, it's standard procedure.
WPBakery Page Builder - must be enabled, it builds pages.
http://ericmedine.com/personal-portfolio/
Awesome, thanks! I'd thought everything was installed + activated but apparently not. Might be good to mention this in the documentation or FAQ for the product.
All the necessary plugins for the theme are activated automatically when you install the theme, perhaps there was some conflict in the process.
Regards