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  Public Ticket #3191842
Demo content will not upload-- Puzzlebox Personal Portfolio
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Comments

  • Eric started the conversation

    I purchased VIM and imported demo content. None of the layouts/styles etc are being applied, etc. I've tried multiple imports, clearing my cache, checking on different browsers, platforms, etc with no success.

     In addition, I am being asked to purchase an additional license for some plugin called "WP bakery Page builder". It was not made clear that it is an additional requirement for core functionality.

    Existing site: http://ericmedine.com

    Demo site: https://puzzlerbox.com/vim/home-pages/personal-portfolio/

  •  142
    Alexander - support replied

    Hi, can you send a temporary administrator credentials for WordPress to see what the cause is. No additional licenses are needed, we use the extended license for the theme. It suggests the developer company to buy a separate personal license, but it is not necessary and unnecessary.

    Regards

  • Eric replied

    Hello Alex, here's editor level credentials:

    Name: 

  • Eric replied

    Ugh the ticket system randomly posts before completion. Sigh. I'll try this again.

    Username:
    TempUser
    Email:
    [email protected]
    First Name:
    Alexander
    Last Name:
    Support

    Password: A0h5%OhOqWlTZ&!FT^uBs)rA

    Let me know if this works.

  •  142
    Alexander - support replied

    Hi Eric, this is not admin, I do not see the topic or the other necessary sections, it is the user credentials to edit the content.

    Attached files:  screen.png

  • Eric replied

    Can you provide your contact info? Obviously I am not going to provide admin level credentials on a public facing ticket system, that is a completely insane request.

  • Eric replied

    As you can see all the VIM sidebar stuff is there

    Attached files:  wp-sidebar-vim1.jpg

  •  142
    Alexander - support replied

    Hi with this credentials I can no more log in to the wp-admin

    Username: TempUser
    Password: A0h5%OhOqWlTZ&!FT^uBs)rA


    Can you provide your contact info? Obviously I am not going to provide admin level credentials on a public facing ticket system, that is a completely insane request.

    This is temporary login and pass that I would use to help you, it's standard procedure.


  •   Eric replied privately
  •  142
    Alexander - support replied

    WPBakery Page Builder - must be enabled, it builds pages.

    http://ericmedine.com/personal-portfolio/

  • Eric replied

    Awesome, thanks! I'd thought everything was installed + activated but apparently not. Might be good to mention this in the documentation or FAQ for the product.

  •  142
    Alexander - support replied

    All the necessary plugins for the theme are activated automatically when you install the theme, perhaps there was some conflict in the process.

    Regards