Okay
  Public Ticket #958046
Installation
Closed

Comments

  •  2
    mochador started the conversation

    Hi! i've just bought this theme and i'm trying to install this theme but i cant.

    I've tried to install from wordpress theme administrator but error, and via ftp but it doesn't works.

    What can i do?

    Thanks!

  •  142
    Alexander - support replied

    Hi,

    Please provide us WordPress admin and FTP access and we chech this issue.

    Regards

  •   mochador replied privately
  • [deleted] replied

    Hello,

    Please contact your hosting provider support and ask them to set your PHP configuration limits to the following:

    • max_execution_time 180
    • memory_limit 128M
    • post_max_size 32M
    • upload_max_filesize 32M
    • max_input_vars 5000 (If the large number of menu items is used)

    When these values are setup try to install the theme http://puzzlerbox.com/levelup/documentation/General/Installation.html#chapter-2

    Regards.

  •  2
    mochador replied

    Hi, i set my PHP configuration limits to maximum and it doesn't works...

    I need help please!

    Thanks

  • [deleted] replied

    Hello,

    We've installed the theme for you. Please check it now.
    The problem was you installed child theme folder only instead of parent theme which located in levelup.zip archive.

    Regards.

  •  2
    mochador replied

    OK thanks, but i tried with both of them.

    Thanks any way.

    Regards!

  • [deleted] replied

    Hello,

    You are welcome.

    Regards.